Privacy Policy

Gaybors Guide ("we," "our," or "us") is operated by The Pride Equity Group. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

This policy applies to all users of the Gaybors Guide platform, including visitors, registered members, business owners, event organisers, retreat hosts, experience hosts, and content creators.

We collect the following categories of personal information:

Account Information: When you register, we collect your name, email address, and password. You may optionally provide a profile photo, social media handles (Instagram, TikTok, YouTube), and travel preferences.

Business & Listing Information: If you submit a business, event, experience, or retreat listing, we collect business name, address, contact details, photos, descriptions, and promotional information.

Communications: We collect messages you send through the platform, inquiry forms, concierge requests, newsletter subscriptions, and support communications.

Payment Information: Payment transactions are processed by Stripe. We do not store your full credit card number. We receive transaction confirmation and metadata such as order amounts and booking details.

Usage Data: We automatically collect information such as IP address, device type, operating system, browser type, pages visited, features used, and time spent on the Service.

Location Data: We may collect general location information (city/country) that you voluntarily provide. We do not collect precise GPS location without explicit consent.

User-Generated Content: Reviews, photos, posts, and comments you submit to the platform.

We use the information we collect to:

• Create and manage your account

• Display and facilitate listings, bookings, events, and experiences

• Process payments and send booking confirmations

• Send newsletters, promotional offers, and event notifications (only with your consent)

• Respond to inquiries and provide customer support

• Verify and approve business, event, and retreat listings

• Facilitate creator collaboration and partnership programs

• Improve, personalise, and develop the Service

• Monitor and analyse usage and trends

• Detect, prevent, and address fraud, abuse, or security incidents

• Comply with legal obligations

• Send transactional and administrative messages related to your account or bookings

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and processing your personal data includes:

• Contractual necessity: To provide the Service you have requested.

• Legitimate interests: To improve the Service, prevent fraud, and communicate with users.

• Consent: For marketing communications and optional data uses. You may withdraw consent at any time.

• Legal obligation: To comply with applicable laws and regulations.

We use cookies, web beacons, and similar tracking technologies to:

• Keep you logged in and remember your preferences

• Analyse Service usage and performance

• Support security features

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality. For full details, please see our Cookie Policy.

We do not sell your personal data. We may share your information in the following circumstances:

With Service Providers: We engage trusted third-party vendors to operate our Service, including Stripe (payments), Base44 (app hosting and infrastructure), and email delivery providers. These providers are contractually bound to protect your data.

With Other Users: Certain profile information (display name, avatar, city) and user-generated content (reviews, posts) may be visible to other users through community features. You control what optional information appears on your public profile.

Business Listings: Information submitted with a listing (business name, address, contact details, photos) is displayed publicly on the platform.

Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of our users or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our Service integrates with or links to third-party services including:

• Stripe – payment processing (https://stripe.com/privacy)

• Google – authentication and maps (https://policies.google.com/privacy)

• Instagram / Facebook / Meta – social media links

• YouTube / Vimeo – embedded video content

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

We retain your personal data for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.

To request account deletion, contact us at guide@theprideequitygroup.com.

Depending on your location, you may have the following rights regarding your personal data:

All users:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Opt out of marketing communications at any time

EEA/UK users (GDPR):

• Data portability

• Restriction of processing

• Object to processing based on legitimate interests

• Lodge a complaint with your local data protection authority

California users (CCPA/CPRA):

• Know what personal information is collected and how it is used

• Delete personal information

• Opt out of the sale of personal information (we do not sell personal information)

• Non-discrimination for exercising your rights

Thailand users (PDPA):

• Access, correct, delete, and transfer personal data

• Withdraw consent at any time

To exercise any of these rights, contact us at guide@theprideequitygroup.com.

The Service is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us at guide@theprideequitygroup.com.

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and secure hosting infrastructure.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

The Gaybors Guide Service operates globally. Your information may be transferred to and processed in countries outside your country of residence, including the United States and Thailand, where data protection laws may differ from those in your jurisdiction. We take steps to ensure that adequate safeguards are in place for such transfers in accordance with applicable law.

If you use our mobile application, we may send push notifications related to your account, bookings, or platform activity. You can manage push notification preferences through your device settings at any time.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a notice in the app. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Pride Equity Group

Email: guide@theprideequitygroup.com

For GDPR-related inquiries, you may also contact your local data protection supervisory authority.